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Beginner

Call Forward Unregistered

Call Forward Unregistered scenario:

Centralized CUCM and PSTN PRI trunks.

Customer would like to take advantage of Call Forward Unregistered (CFUR) to allow a remote branch phone to be accessible while in SRST mode.

The remote branch has 2 analog FXO lines.

Scenario:

  • Unregistered phone is dialled and call is sent out PRI to configured analog line phone number on the remote sites FXO port.
  • If that analog line is busy, I would like the call to be sent across an ICT to a Contact Center cluster.

Is there a way anyone can think of to allow the next route group to be chosen in the route list if the PRI receives a busy signal from the analog line?

Thanks,

Ryan

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Beginner

Re: Call Forward Unregistered

I’ll answer my own question

It’s a h323 gateway and I’ve found the CCM Parameter “Stop Routing on User Busy Flag”


I should have known that.

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