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Call handler based on schedules

anupamav
Beginner
Beginner

We have Unity 5.0.I am trying to set up a Call handler based on 2 new schedules I created.The First schedule covers 8am-3pm and second schedule covers 3pm and later.I am trying to point an extension 2222 to ring another extension 1000 during the second schedule and has to go into the same extension's greeting during first schedule. I tried Call Routing Rules and Alternate Extensions. Call Handlers do not let me assign the schedules and set the call flow. Guess the transfer rules need to be disabled somewhere. Please provide any suggestions of accomplishing this.

Thanks

Anu

1 REPLY 1

kelvin.blair
Contributor
Contributor

By doing so you are alternating between the Standard Greeting and the Closed Greeting setting on the Call Handler. You might want to make sure that you do not have any other greeting activated. Make sure you do not have the alternate greeting enabled accident.

Another way to do it is create multiple AA's and use TOD routing in call manager if you are running call manager.

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