Call handler hours of operation

[Douglas Turner]

I am using unity 8.5 and have setup multiple call handlers. One of the departments want their call handler to send calls to the receptionist from 9-12 and 1-5. During off hours and the 12-1 lunch hour they wants the calls to go directly to voicemail. Could someone please let me know how to configure this. Thank you  

[Jaime Valencia]

Configure the schedule accordingly, and then the routing behavior you want, under the standard and closed greetings.

HTH

java

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[a.gooding]

i also normally setup the schedules on CUCM versus anything. this does depend on your setup but all departments have a pilot so what i do is use Time of Day

basically create time periods

assign the time periods to schedules (like working, non-working, lunch etc)

create partitions and assign the scehdules to each partitions

create a CSS for TOD and assign the partitions

then create Translations Patterns. basically if you have department say Sales and its pilot is 5000

translations will say -5000 route to X based on this time but route to Y based on another time.

not sure why i dont use the UNITY schedules because its seems like a lot right...

[Chris Deren]

Dealing with UCXN schedules is a lot easier than time of day routing on CUCM, especially if the call is in UCXN already, makes not sense to do it in CUCM.

HTH,

Chris