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Beginner

Call handler routing question

Can  a caller handler route  to an extension based on a time of day?      For example, incoming call during business hours, caller presses 0  and the call goes to the operator.    Incoming calls during closed hours, caller presses 0 and the call goes to the watchman.      Is this possible?

Thanks-    Pat

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Contributor

If you are using Cisco Unity Connection, then you can use the system schedules to accomplish your question.  Basically, you will tell option 0 to send to a call handler "Called Operator" or whatever.  you will tie a schedule to this and use the transfer rules Closed & STandard.  During Standard Hours (Business Hours) transfer to X and During Closed Transfer to X.  Another way is to route the call back to CUCM and use ToD routing in CUCM.  The easiest is to use Unity.

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Contributor

If you are using Cisco Unity Connection, then you can use the system schedules to accomplish your question.  Basically, you will tell option 0 to send to a call handler "Called Operator" or whatever.  you will tie a schedule to this and use the transfer rules Closed & STandard.  During Standard Hours (Business Hours) transfer to X and During Closed Transfer to X.  Another way is to route the call back to CUCM and use ToD routing in CUCM.  The easiest is to use Unity.

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Wow!  That was incredibly easy.    Thank you Kevin.

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Glad I was able to help!!!