Call history on 8900 series with CME

[f.giordano]

Hi,

I have a strange problem with one phone in our company.

We're running CME v8 on 2921 router and have a couple of 8961 phones.

When I go to "Applications" and select "Call History", I'm able to see call history on all the phone except one(it shows nothing).

The only difference between this phone and all the other is that he has 2 lines.

One personnal line (1st button) and one shared line with overlay (2nd button).

Anybody have an idea ?

Thx

Regards

Fabian

[acampbell]

Fabian

What is your firmware version.

There seems to be a few bugs with call history for these phones.

Regards

Alex

[Rob Huffman]

Hi Fabian,

Just to add a note to the good tips from Alex (+5 my friend!)

You may be seeing this behavior;

missed-calls

#

To report missed calls to directory numbers on an IP phone, use the missed-calls command in ephone configuration mode. To suppress missed-calls reporting, use the no form of this command.

#

missed-calls [all]

#

no missed-calls

#

Syntax Description

# all

# (Optional) Displays all missed calls including those on overlay buttons.

#

Command Default

#

Missed calls are presented on the IP phone and listed in the missed-calls directory. Missed calls to overlay buttons are not reported.

#

Command Modes

##

Ephone configuration (config-ephone)

#

Command History

# Cisco IOS Release	# Cisco Product	# Modification
# 12.4(15)XZ	# Cisco Unified CME 4.3	# This command was introduced.
# 12.4(20)T	# Cisco Unified CME 7.0	# This command was integrated into Cisco IOS Release 12.4(20)T.

#

Usage Guidelines

#

This command enables Cisco Unified CME to report missed calls on the specified phone. Use the all keyword to report missed calls to overlaid directory numbers. Only calls to an overlay set that are visibly presented on the phone are reported as missed calls. Calls to an overlay that are terminated by the caller before they are displayed on the phone are not reported as missed calls.

#

If the unique extension number for a phone is assigned to an overlay set on the phone, missed calls to that extension number are not reported unless you enable this command using the all keyword.

#

Examples

#

The following example shows that all unanswered calls to 4001 are reported on phone 1.

#

ephone-dn  1  dual-line

#

number 4001

#

#

ephone  1

#

mac-address 0014.6AAC.24E3

#

type 7960

#

button  1o1,30,31 2:2 3:3

#

missed-calls all

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_m1ht.html#wp1043550

Cheers!

Rob

[f.giordano]

Alex,

Firmware is : sip8961.9-2-1

Rob,

I think the command you mentionned is only available for SCCP Phones, so not usefull here unfortunately.

I also tried to reset all the settings on the device, but no help.

Fabian

[acampbell · Accepted solution]

Fabian,

Looks like you are hitting this bug

CSCtn41751 Bug Details

Number of missed calls does not increase 
Symptom:
The number of missed calls on phone UI may not increase.

Missed call is not logged 
Symptom: One phone makes call to the phone under test, after the caller canceling the call, the phone flashed the missed call icon on session button, then the icon disappears. The phone comes to idle, but no missed call is logged. Conditions: Workaround: 

Conditions:
A lots of call history logs are created on phone.

Workaround:
1. Clear the call history.
2. Reset the phone.

This was first found in Ver 9.2.1

There is no published upgrade FW Version so far.

HTH
Alex

[Rob Huffman]

Hi Fabian,

Just to clarify, I was really only pointing to this note

in the reference which probably applies to both sip or sccp phones

Missed calls are presented on the IP phone and listed in the missed-calls directory.

Missed calls to overlay buttons are not reported.

Cheers!

Rob

[f.giordano]

Thank you Alex, that did the trick.

Waiting for next firmware to correct that now

No prob rob, I appreciate it. Just notice that it could not resolve my issue, but good to know.

Thx

Fabian