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call hunt does not want to fwrd to voicemail

nasralla1
Beginner
Beginner

Hi,

I’m having a hard time setting up call hunt.

right now i have 2 extensions. (100, 101)

I have created a call hunt group that has both my extensions ring simultaneously.

i also enabled group voicemail to fwrd to if no answer or busy.

I’m testing this with one phone line coming that has call waiting.

This is what happens

  • •1.     i get a phone call
  • •2.     ext 100 answers the phone
  • •3.     i get a second call while 100 is on the phone
  • •4.     ext 100 hears the call waiting beep but does nothing
  • •5.     the call should be redirected to the voice mail.... but it does not.

Did i miss a step somewhere to setup voice mail.

also under call forwarding, i have Group call forwarding setup to go to the group voicemail but i cant set the time under "After (Seconds)"

thanks for the help

12 REPLIES 12

ronpatel
Collaborator
Collaborator

Hi,

This is working as design. Calls to hunt number will not go to Voice mail of any of the users in Hunt list.

I have answers below thread with the workaorund of it. See if it helps.

https://supportforums.cisco.com/message/3587553#3587553

Regards

Ronak patel

Please rate helpful posts.

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.

Hi,

Ronak is correct ! I've experienced this.

Optionally, you can try to set ext. 100 on NoAnswer to go to a different extension (ex: 102) which has ForwardAll to VoiceMail.

Hope it helps

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi there,

Can you please let us know if you are running CME or CUCM

for your call control?

Cheers!

Rob

nasralla1
Beginner
Beginner

Ok i see what you guys mean, it actually does make sense that it works like this.

once i did line Hunt it fixed my problem but i still have the issue where if both lines are busy then it will not go to voicemail unless i use my providers voicemail (something im trying to avoid).

Rob, I'm new to the phone world so I’m not sure exactly what you mean by CME or CUCM, can you please explain the difference and how it would affect me.

thanks for all you help

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi there,

No worries

CME - stands for Communications Manager Express - router based

CUCM - stands for Communications Manager  - server or Vm based

or perhaps

UC5xx - small business system

There are different solutions depending on which one you are using

Cheers!

Rob

nasralla1
Beginner
Beginner

ok I see what you mean

in this case it would be CME router based

and sorry i did not specify erlier but i have the uc320w

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi there,

For the UC320 check these settings under the Hunt group;

If busy or no answer, forward to: Available after you apply the initial

configuration. During the initial setup, you can set call forwarding on the Call

Forwarding page. Use the first drop-down list to choose a destination for an

unanswered call. Use the second drop-down list to specify the timeout

period in seconds. Note: If you choose None for the destination, the timeout

setting is unavailable. The phone rings until the caller disconnects or the

phone is answered.

http://www.media5corp.com/repository/Technology%20Partners/Cisco%20UC320/UC320W_AG_78-19371.pdf

Cheers!

Rob

nasralla1
Beginner
Beginner

for If busy or no answer, forward to: i don’t think it’s an option "Available after you apply the initial configuration"

i think you meant to say that after i apply the initial configuration then i can select the group voicemail.

also under call Forwarding page i don't have the timeout option under Group call forwarding but i do have it under user call forwarding

nasralla1
Beginner
Beginner

oh and thanks alot for the help

nasralla1
Beginner
Beginner

Hi,

any new suggestions and do you know why there is no timeout option for group call forwarding

thanks

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi there,

Why don't you move this over to the UC300 Support community, you probably will get more support there

https://supportforums.cisco.com/community/netpro/small-business/voiceandconferencing/uc300

Cheers!

Rob

nasralla1
Beginner
Beginner

sorry about that, was not aware that i was in the worng place.

thanks for all your help

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