Call Log

[Fred Rawlings]

Hope I'm posting in the right forum, lately we've had an issue of people accidentally dialing 911 when making an outbound call, is there a way I can run a report or view a log that will which extension(s) these calls are being placed from? I've tried a few options but none seem to show me anything. Any suggestions on how I can track this down would be greatly appreciated. TIA                  

[Amine Nouasri · Accepted solution]

Assuming this is CUCM, you can go to Cisco Unified Serviceability > Tools > CDR Analysis and Reporting > CDR

go to Export CDR/CMR and export call records to a CSV file and search for 911 pattern.

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[Fred Rawlings]

Sorry I should've that yes I am using CUCM. I've tried a few reports using the CDR, I forgot about the exporting option. Thanks Amine

[George Thomas · Accepted solution]

Assuming you are using CUCM, you can use CDR/CAR to track calls.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_0_2/car/CAR.html

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