09-11-2013 08:35 AM - edited 03-16-2019 07:18 PM
Hope I'm posting in the right forum, lately we've had an issue of people accidentally dialing 911 when making an outbound call, is there a way I can run a report or view a log that will which extension(s) these calls are being placed from? I've tried a few options but none seem to show me anything. Any suggestions on how I can track this down would be greatly appreciated. TIA
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09-11-2013 08:43 AM
Assuming this is CUCM, you can go to Cisco Unified Serviceability > Tools > CDR Analysis and Reporting > CDR
go to Export CDR/CMR and export call records to a CSV file and search for 911 pattern.
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09-11-2013 08:44 AM
Assuming you are using CUCM, you can use CDR/CAR to track calls.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_0_2/car/CAR.html
Please rate useful posts.
09-11-2013 08:43 AM
Assuming this is CUCM, you can go to Cisco Unified Serviceability > Tools > CDR Analysis and Reporting > CDR
go to Export CDR/CMR and export call records to a CSV file and search for 911 pattern.
Please rate helpful answers!
09-11-2013 09:41 AM
Sorry I should've that yes I am using CUCM. I've tried a few reports using the CDR, I forgot about the exporting option. Thanks Amine
09-11-2013 08:44 AM
Assuming you are using CUCM, you can use CDR/CAR to track calls.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_0_2/car/CAR.html
Please rate useful posts.
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