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Call Log

Fred Rawlings
Beginner
Beginner

Hope I'm posting in the right forum, lately we've had an issue of people accidentally dialing 911 when making an outbound call, is there a way I can run a report or view a log that will which extension(s) these calls are being placed from? I've tried a few options but none seem to show me anything. Any suggestions on how I can track this down would be greatly appreciated. TIA                  

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Accepted Solutions

Amine Nouasri
Participant
Participant

Assuming this is CUCM, you can go to Cisco Unified Serviceability > Tools > CDR Analysis and Reporting > CDR

go to Export CDR/CMR and export call records to a CSV file and search for 911 pattern.

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George Thomas
Advocate
Advocate

Assuming you are using CUCM, you can use CDR/CAR to track calls.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_0_2/car/CAR.html

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