cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
4951
Views
0
Helpful
6
Replies

Call logs are not getting save on Cisco IP Phone !

Hello Folks,

I am running CUCM 8.5 ver couple of users are reporting an issue that they do not see the missed, dialed, and received call logs on their cisco ip phone.

May i know how to fix this issue.

Thx,

Raja.

6 Replies 6

Hi,

Try doing a factory default to those phones. If the problem persist, do a firmware upgrade to all phones.

Regards

_____________________________
MDGDP, CCNA, CCNA Voice certified

__________________________________________________
Please remember to rate useful posts clicking on the stars below.
LinkedIn Profile: do.linkedin.com/in/leosalcie

Thiago Ferreira
Level 1
Level 1

Hi there,

Did you perform the factory reset? Did it resolve your problem? I have the same problem here..

Hi Thiago,

Did you try the solution? Did it work for you?

Please rate all useful posts
Favor calificar todos las respuestas útiles.
_____________________________
LinkedIn Profile: do.linkedin.com/in/leosalcie
MDGDP, CCNA, CCNA Voice certified

__________________________________________________
Please remember to rate useful posts clicking on the stars below.
LinkedIn Profile: do.linkedin.com/in/leosalcie

Hello Thiago,

Yes, i tried with reconfiguring the phone from CUCM it fixed the issue.

But please let me know do you have issue only with missed calls or missed, received and dialed calls.

If you have an issue only with missed calls, pls refer the screenshot and make sure that the check box is enabled in line page.

Thnks.

Hi Kulasekararaja,

Thank you for the reply.

Actually they said that the phone is not logging any kind of calls(missed calls, received and dialed).

I have requested them to perform a factor-reset on the phone. Let's see if works.

Thank you!

Hello Ferreira,

I faced the same issue with the same version, where no logs found at all on phones.

it was a certification problem, solved with cisco TAC

Regards,
Mohamed Helmy

Regards, Mohamed Helmy