Can someone please advise how to route PSTN number to call attendant, in my scenario I got two main numbers which callers can call to office, i would like to forward one of that number to call attendant but other number straight to Hunt group. Please advise step to step guide as i am new to call manager.
At the moment both numbers going to two different hunt group
Suppose a four digit number 1XXX is the DID that the external caller calls, you need to create a translation pattern 1XXX and in the 'Called Party Transformation Mask' field you can enter the destination number ( like 2XXX, where 2XXX is the hunt pilot number for the hunt group ). You will find the following link useful when configuring Translation patterns
If the DNIS of the incoming call is 1234 built a CTI-RP in CUCM with a DN of 1234 and Call Forward All to Unity Connection then pick up the same value with a matching AutoAttendant in Unity Connection.