Call Manager 4.3 Fast Busy when you dial 911

[putney_m]

I am trying to rougbleshoot an issue with a Call Manager 4.3(1) installation. The problem that we are running into is that when a user tries to dial 911 or 9911 they get a fast busy signal. I have attached the config of the voice gateway. Any guidance or assistance would be greatly appreciated.

Thank you,

Michael Putney

[Brandon Buffin]

Do other calls work? Can you post a screeshot of your route pattern for 911/9911 in CCM? Also, run "debug voip dialpeer" on the gateway and paste the results.

Brandon

[putney_m]

Brandon,

Attached are screen shots of the route plans that are setup for bot 911 and 9.911. However when I ran the "debug voip dialpeer" i got no output when they tried to make a test call to both 911 and 9911. I was SSH'd into the router and I had issued the terminal monitor command prior to doing the testing. I wonder if this is because there are not VOIP dialpeers in the router. Yes, all other calls work fine, we only ran into this issue when they had to dial 911 for an emergancy.

Thanks,

Michael

[Brandon Buffin · Accepted solution]

Michael,

     One thing I notice is that these two route patterns have 2 different entries for Gateway/Route List. Check the route patterns for your working calls and make these match.

Brandon

[putney_m]

Brandon,

Thank you, once I set the route patterns to the same route list as the local route pattern then 911 and 9911 worked perfect.

Thank you,

Michael