We are having a problem where our call center agents keep getting Temp failed or CCM down when calling into a QUE. Once they call in and it connects they are fine, when the call gets pulled from uccx and sent to an agent the following happens.
1) the calling person gets CM down displayed on the phone and hears dead silence.
2) the Agent gets temp down on the phone and hears dead silence.
If they both disconnect and try again it works. This is happening at random and I cannot seem to find an issue
I do see the following in our call manager
Error: kCtiProviderOpenFailure - CTI application failed to open provider
CTIconnectionId: 26757
Login User Id: CCMSysUser
Reason code.: -1932787613
IPAddress:
App ID: Cisco CTIManager
the fact that its ctimanager leads me to believe this may be the issue.
CAll manager setup:
OS Image 2000.2.4
Service release 2000.4.4a SR7
upgrade 2000.4.4a
CCM 4.1.3 SR5b
UCCX Setup:
OS Image 2000.2.4
Service release 2000.4.4a SR7
upgrade 2000.4.4a
Cisco Application Administration - 4.0(5)SR01_Build040
Package: IPCC Express Premium
Has anyone seen issues like this before?
THank you
