CALL Manager. Calls can come in, Cannot dial out

[arnold Mumba]

                  i have configured a CCM 9.1 System but calls can come in , Cannot dial out what could be the cause

[Selvarathnam Nadar]

Is internal call working? (inside the local network)

If everthing is fine, do a close look on CSS

Thanks

Selvarathnam Nadar

[arnold Mumba]

the internal calls are working its the calling out

[Selvarathnam Nadar]

Arnold, is you using PSTN for calling out, are you created route pattern, etc.

And what you hear when you try to make a outgoing calls

[arnold Mumba]

am using PSTN Calling out i have Router 2921 with a SIP Trunk to the CCM and a ISDN PRI E1 to PSTN .WHEN I TRY TO DIAL AN OUTSIDE number i do get the message " your call canot be precessed consult your operator"

[mahmoodmkl]

Hi,

It seems that there are not matching route patterns defined in the CUCM.

Can you please check whether any route patterns are created.

Thanks

[Aman Soi]

Hi Arnold,

As suggested by Mahmood and Nadar, also check for PArtiton and CSS on IPphone from which u are making calls.

Also, check in Route Pattern for Partiton.

Just to simplify, make Route Pattern, CSS,Partiton as None and check.

regds,

aman

[Suresh Subramanian]

based on the error message, it seems issue with CSS/Partition. Please check the partition of the RP is included in device/line css of the phone

[Selvarathnam Nadar]

Is the CSS and partition are configured properly?

is this a MGCP or H323 gateway?

is MGCP-GW registered with CUCM?

[Jaime Valencia · Accepted solution]

I'm not sure that's CUCM, does the call actually hit the GW??

My guess is you're not sending the call setup to telco's liking.

What does a debug says about the call?

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[arnold Mumba]

iam using a Sip trunk betwwen the CUCM and Cisco Router do i need to create a gatway or the trunk will do the job

[arnold Mumba]

iam using the SIP Trunk between the CUCM and Router

[Suresh Subramanian]

Hi, Please make a test call and collect detailed CCM traces from CUCM and debug ccsip message, debug voice ccapi inout & debug isdn q931 from GW with calling number, called number

[arnold Mumba]

i have discovered that the callmanager was sending only 4 digits to our Telco instead of 7 am working on it . any procedure to correct this

[Suresh Subramanian · Accepted solution]

As you are using SIP GW, you can expand the number using translation rule in GW.

http://www.cisco.com/en/US/tech/tk652/tk90/technologies_configuration_example09186a00803f818a.shtml#con19

also, you can do Called & Calling party transformations (discard digits, prefix & mask) in Route Pattern & Route List level in CUCM

HTH.

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