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Call Manager Cisco SOAP - CDRonDemand Service restarts every 8-10 minutes

kwaldecker
Beginner
Beginner

Hello there,

 

I just upgraded a customer to 10.5.1.10000-7 of call manager.  Now the Call Manager Cisco SOAP - CDRonDemand Service restarts every 8-10 minutes.

I tried:

-rebooting the cluster (pub and sub)

-restarting the CDR and Soap related servers

-turning off CDR under service parameters and restarting services.

 

Any other thoughts? all replication reports look good

 

thanks

5 Replies 5

Hi, 

do you have a 3rd party application running which pulls CDR data from CUCM? Maybe that service / application is overloading the server.

just an idea

 

Eike

Hi there,

 

the only 3rd party they are running is Informacast from Singlewire and Telstrat engage call recording.

nothing that is hitting cdr though

Hi,

you have probably only two options. Let a TAC person look into it if you really want to know whats wrong. 

The other option would be to deactivate "Cisco SOAP - CDRonDemand Service" since no appplication is using CDR on demand. That service is only used when an application is pulling CDR records derectly out of the database which seems not be the case.

 

Eike

i have same issue . did any find root cause for this issue ?. . i have CUCM 9.1.2.10000-28

It ended up being expired tomcat certificates.

 

once I fixed that the cdr worked fine

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