Call manager - directory stuck in "Requesting" after network failure

[gdiazjr03]

We had a spanning-tree issue that was cleared. After network was restored our Corporate Directy is stuck on "Requesting."

I am new to Csico VoIP. We are on Call Manager 7. Anything I should check? I have restarted my phone also to no success.

I know our IPCC services were hung and I had to restart that server to get that working.

Any suggestions?

[Christos Georgiadis · Accepted solution]

Maybe you can get a sniffer traces from the phone while you press the directory button.

This is an http traffic so you may be able to see if there is any traffic going out to which ip address and if there is any reply.

Regards,

Christos

[gdiazjr03]

Thanks Christos.

We actually saw the phones htting the right server. Somehow the web services failed and we had to restart Tomcat on the server.

All is good now.

Thanks!

[Christos Georgiadis]

Thanks for posting the solution !

Christos