Hello, I am needing some assistance with Call Manager logs. I am running CM version 9.1.1.
I need to determine if there are any logs that would show me a specific phone's call history. Please advise on the location of where I would locate these logs and what would my search parameters need to be.
This investigation is being prompted due to a user who is advising that they are receiving many calls from people who claim they are receiving calls from his number. Of course it's possible that this is a scam of some kind, but the user is concerned it could be something more significant. Can anyone advise if it's possible for a user's phone to be compromised in some way that would cause it to be used for rapid dialing outside numbers? If this were to happen, would it be that the phone / number was compromised, or that Call Manager could be compromised?
You could also look for calls on the gateway, sometimes that's easier if you're just looking for calls with a certain calling party number, and bearing in mind that they may originate from a different internal extension if for example someone's got external number masks mixed up.