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Call Manager Upgrade from 8.6 to 10.5 fails

kwaldecker
Beginner
Beginner

Hello there

 

I am upgrading a customer from 8.6.2.24901-1 to 10.5

each time the upgrade fails and shows no inactive partition (obviously since the upgrade failed)

I tried upgrading to 10.5.2.11900-3 and 10.5.2.10000-5 both with the same results.

I will attach the install log to the post.

 

More detail on the steps taken.

loaded new version of 8.6 on UCS server and restored the call manager database

installed the version3-keys.cop file and then tried the upgrade which fails.

 

I also completely reloaded the steps above and tried to upgrade to the latest 8.6.2.25900-8 but after that upgrade the server would no longer boot :/

 

I have had a tac case open for a week on it with no luck so far.  they had me delete a SIP conference phone profile and try the upgrade again.  nothing changed

 

anyone see anything in the logs that might help?  i can't decipher them :P

23 Replies 23

Jitender Bhandari
Cisco Employee
Cisco Employee

Hi,

 

i see the below error in the logs,

 

05/21/2015 15:55:58 appmanager.sh|Internal Error, File:/usr/local/bin/base_scripts/appmanager.sh:273, Function: refresh_upgrade(), failed to refresh_upgrade infrastructure_post components|<LVL::Critical>

 

Can you provide me the output of below commands

 

file get activelog cm/trace/dbl/sdi/installdb/*
file get activelog cm/trace/dbl/sdi/*
file get activelog /cm/trace/dbl/sdi/installdb_ru.log.err
file get activelog /cm/trace/dbl/sdi/installdb_ru*

 

HTH

 

Jitender Bhandari

they are attached. I had to zip them as the size was pretty large

 

the 16meg one is the file get inactivelog cm/trace/dbl/sdi/installdb/*   by itself