Ok. Here it goes. I kind of fell like I am being thrown to the wolves.I have administrative knowledge when it comes to call manager and unity. I am being tasked to Upgrade our customers CUCM environment to CUCM 11 from 8.5. The problem is, I would like my customer to get the best possible result, weather that be be a fresh build of the new server they purchased, or a step upgrade from 8.5. Really, I am having a hard time trying to figure out where to begin. By the way, I have no senior voice engineers and I am a route/switch guy. I need to know the impacts that could potentially arrive from taken them from a flat layer 2 network, to a layer 3 network, and this could affect how call manager is built out. I have some time before we tackle this project, but I was hoping that the community would be able to help. Or should I talk my boss into partnering with a contractor that has more experience in Collaboration?
Upgrades are usually critical and should be performed by engineers who have experience. If it was about applying a small patch I would say its easy but when you are upgrading from 8.5 to 11.0, it will require lot of steps. I personally feel you should involve someone who has experience with Cisco Collaboration.
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Meet the Authors Video - Leveraging SBCs to Empower a Changing World of Collaboration
(Live event – Tuesday, 16th, 2020 at 10:00 a.m. Pacific / 1:00 p.m. Eastern / 7:00 p.m. Paris)
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The need for virtual collaboration across individuals, teams, organizations, and industries has been significantly changed with the global challenges presented in 2020. The indust...