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alex goshtaei
Beginner

call park to orinator

Hi All,

when someone parks the call, the call revert back to operator. how can I configure to revert back to originator who parks the call not operator?

thanks

Alex

6 REPLIES 6
Rob Huffman
Hall of Fame Community Legend

Hi Alex,

Are you using CME or Communications Manager?

Rob

I am using Callmanager.

thanks

Alex

Chris Drew
Beginner

In UCM calls revert back to the party that parked the call. Are you seeing different behavior?

Hi,

actually main number is the pilot number of hunt group. when one of member receive the call, he puts the call on hold. after timeout, the call goes back to hunt group which we don't want. we want call back only on that member who parks the call.

thanks

Any resolution to this? I am experiencing the same thing and wish calls to return to the parker.

I haven't received any resolution. I wish I would.

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