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Explorer

Call Pickup Failure

Callmanager: 4.1(3)

Phones: 7960, 7940

I have a group of secretaries who share a call pickup group. Recently they've complained that they can no longer pickup calls. I went onsite and sure enough when a call comes in, they pick up the handset and hit the Pickup softkey, nothing happens.

So, I removed the pickup group from all their phones, deleted it, rebuilt it, and put it back on the phones. Now it works.

A day later, it's not working again. Repeated the same steps, and got it working again.

Today, it has stopped working.

I'm baffled. I've made no changes to anything since fixing this the last time (Friday) and can't understand how this simply stops working. I don't even really know where to begin looking for a solution.

Any thoughts or suggestions are appreciated.

2 REPLIES 2
Highlighted
Advocate

Re: Call Pickup Failure

Hi sir, are you running any SR for 4.1(3)?

Are you using shared lines?

Make sure you are using at least 4.1(3)

sr7 because of CSCsl53017

If you require more investigation feel free to open a TAC case with us.

Highlighted
Explorer

Re: Call Pickup Failure

Edit: I don't believe we are running any SR other than the SR14 for the OS.

No shared lines.