Investigating an issue where users are experiencing an intermitten issue where there is a delay of 10-12 seconds from when they pick up a call until audio is heard.
According to CDR's all calls that experienced this problem were re-directs from UCCX. Basically there is a simply Menu service on UCCX that transfers to a directory number on phone A, phone B uses then CallPickup feature to grab the call. But for the first 10-12 seconds no audio is heard. Direct calls do not experience this issue (internal & external). Normally I would think its something network related when there is delay but it appears to be only one these redirects.
Anyone experience anything like this before. With call pickup and answer delay.
we have recently announced a new Webex Events service with a best-in-class virtual event experience that is video-centric, intelligent, and simple to use.
Some highlights (features of new Webex Events that were not there with existing/c...
The purpose of this document is to present the different troubleshooting steps to take when some service from the Cisco IM & Presence Service Server have not started gracefully.
The States of a service
The IM&P ...
This event had place on Tuesday 20th, April 2021 at 10hrs PDT
What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to an overview of the components of the tool and the interface, attendees learned how to use ...
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Community Live- Tour of the Real-Time Monitoring Tool
(Live event - Tuesday, 20 April, 2021 at 10:00 am Pacific/ 1:00 pm Eastern / 7:00 pm Paris)
This event had place on Tuesday 20th, April 2021 at 10:00 hrs PDT
What is th...
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I’m recruiting participants for an upcoming study looking at large meeting troubleshooting in Control Hub. If you’d like to participate, please fill out this quick, 2 min. survey. Thanks! https://www.surveymonkey.com/r/...