12-20-2016 12:56 AM - edited 03-17-2019 08:59 AM
Hello ,
I have issue with pickup group.
sometimes users can't pickup .
CALL FLOW:
=========
PSTN >> GW >> MGCP >> CUCM >> CTI >>not answer>> Forward Hunt Pilot
My Cucm version 10.5.2-10000-2
any idea ?
12-20-2016 02:24 AM
if the issue is intermittent then try to isolate first if it is related to certain phone models, certain site, certain device pool etc. Try upgrading the firmware of the affected phones or downgrade it if it was working fine before and see if it helps. Detailed callmanager service traces for a call with failed pick up would be needed to proceed further if firmware change or server reboot does not help.
HTH
Manish
12-20-2016 03:07 AM
I used Cisco 7861/7821 .
all phone configured Identically .
12-20-2016 03:37 AM
Then proceed as per the other points that i mentioned.
Manish
12-20-2016 05:10 AM
when you say"cant pick up: do you mean the phone rings, but when the answer button is pressed to handset lifted, there is dead air?
or the phone just doesnt ring?
12-20-2016 05:30 AM
when I try to pickup from another extension I got error: "No call Available for Pickup "
12-20-2016 02:37 PM
check the partition, the Pickup group is in.
12-20-2016 05:53 AM
To confirm, you have the Hunt Pilot configured with the Call Pickup Group and the extensions you are testing with are in the same Pickup Group?
12-20-2016 06:11 AM
yes
12-20-2016 06:54 PM
There are couple of listed bugs about the same problem but for earlier versions of CUCM. One of them is CSCtl86234. Not sure if you are hitting one of them but worth opening a TAC case or navigating through cisco bug toolkit.
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