Hello all, new to the Cisco Voice world and taking over the duties of our previous voice engineer. My question is regarding call recording, I have a user who exports these to .wma or .wav and it has suddendly stopped working. Once we click "Export" > Select file type > then choose Export button, nothing happens. In the middle of all this, I was getting a Calabrio certificate error, so I reinstalled it as well. At first I believed this to be a Java issue as I know call recording depends on it as well as calabrio player in order to work properly, but all of the Java settings are correct, and I have tried clearing applet data and cache within JRE control panel but still getting no where. I have also completely removed Java and reinstalled, still nothing. It does this on multiple machines, and multiple browsers. I have tested using FF, Chrome, and IE.
Steps taken:
-Compatibility mode in IE
-Popup Blocker turned off
-Deleted Java Applet data/ trace log files
-Java Security settings set to lowest setting
-Reinstalled Java entirely / reboot
-Reinstalled Calabrio Player entirely
-Different browsers (IE, Chrome, Firefox)
-Different PC
Thank you in advance.
-Jami
