Call Recording in Call Manager ver9.1

[tiger_401]

Dear All,

I am running call manager 9.1

Is it possible that i can records certain calls.

If yes then please provide me the procedure.

Regards,

Malik                  

[Jaime Valencia]

Not with only CUCM, what else you got in your network???

Sent from Cisco Technical Support iPad App

[Jaime Valencia]

Not with only CUCM, what else you got in your network???

Sent from Cisco Technical Support iPad App

[tiger_401]

Hi Jaime,

Thanks for the response.
I have in my network
Cisco Unity Connection 9.1
Cisco Unified Presence 9.1
Voice Gateways
IP Phones

Please feel free to ask my question.

Regards,

Malik.



Sent from Cisco Technical Support iPhone App

[Joseph Martini]

You can use Live Record with Unity Connection for on demand call recording.  Here's the guide for how to set this up,

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsag170.html#wp1071465.

[Dennis Mink]

Malik,

live recording is OK if you only do low volume, occasional recording. If you want more than that, like proper recording of call agents and archiving of these recordings, as well as call quality management:  use Verint, which is a third party product.

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