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Call recording/monitoring announcement on DIDs

raoconnell
Level 1
Level 1

What is the best/preferred/recommended/possible ways to get a "your call may be monitored or recorded" announcement to play footer inbound callers to a non-contact center line? I can add it as a prompt to the company's main line, but what do I do for calls to an individual's DID?
Any help is appreciated.


Sent from Cisco Technical Support Android App

2 Replies 2

Chris Deren
Hall of Fame
Hall of Fame

You could run every call through either contact center script or Unity call handler, but that would not be very efficient. Alternatively you could develop a TCL script and play it on the GW when call hits it.

HTH,

Chris

paolo bevilacqua
Hall of Fame
Hall of Fame

For example, my script "number to name" can do that. It can be aquired on the website mentioned in my profile.