07-08-2013 02:47 PM - edited 03-16-2019 06:16 PM
What is the best/preferred/recommended/possible ways to get a "your call may be monitored or recorded" announcement to play footer inbound callers to a non-contact center line? I can add it as a prompt to the company's main line, but what do I do for calls to an individual's DID?
Any help is appreciated.
Sent from Cisco Technical Support Android App
07-08-2013 06:12 PM
You could run every call through either contact center script or Unity call handler, but that would not be very efficient. Alternatively you could develop a TCL script and play it on the GW when call hits it.
HTH,
Chris
07-09-2013 08:12 PM
For example, my script "number to name" can do that. It can be aquired on the website mentioned in my profile.
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