Solved: Re: call recording not working intermittendly : imagicle and cucm 11.5.1SU8

jaheshkhan · ‎09-23-2020

REcently upgraded cucm 11.5.1SU1 to 11.5.1SU8. The issue that im going to mention was there before upgrading 11.5.1SU8 as well.

They have 8861,8841 cisco phones. the call recording system is imagicle call recording server.

call recording can record from same extension but not always. sometimes it will not record at all.
since we doubted that it could be codec mismatch we created new codec preference list providing G711alaw as first preference.

created new region and assigned the preference list there.
Then region to new device pool. then device pool is assigned to IP phones only and teh SIP trunk to imagicle call recording server.
Still some call recording gets failed.
What could be the reason from CUCM side?
RTMT showed cause value: 41 and reason: 1

jaheshkhan · ‎09-25-2020

Thank you for the reply.
I dont think so They need MTP for this.

I prefer to use only G729 and G711 only in that case. so in that case still configuration will be same right except i dont want to check media termination point?
i need to check their present device pool is assigned with media resource group list .. may be that creating a problem when more number of recording happening for them... but i doubt they are using MTP...

Do they need ot enable early offer in this case???

For your information they use always on recording mode. all phones are getting recorded automatically.

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