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Blog-Cisco Community Wins Lithy 2018 Award

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Beginner

Call recording - Verint issue

Good morning,

How are you guys? We are experiencing a problem where the incoming are not recording for just one group the rest workflows get recorded inbound/outbound, but one of the group stopped recording after the CUCM upgrade from 10.5 to 11.5. I have disabled G722 on the devices which are associated to that group. Upon collecting traces from verint call recorder we discovered that CUCM is not sending CALLID to Verint. Any help will be appreciated.

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Beginner

Re: Call recording - Verint issue

Are issue is resolved now. Verint has released a DEV patch for the CALLID NULL issue for incoming calls not recording.
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