Call Reports Question

[Brandon Feemster]

We just got our Cisco CM installed, so I am completely new to everything having come from an older Avaya system. My question is, I am trying figure out how to generate call reports for some of our managers. On our old system I could create create reports that would show our managers call detail reports for each of their employees. The reports would show (for a given date range) This employee made x number of calls, it would show the number called and the duration of the call, then it would total it at the bottom. We could schedule it to run on a given day each week and it would either be emailed or available for download to each manager.

Is there a way to do something similar with the CM system?

Thanks in advance!

[Manish Gogna]

Hi,

Please configure CDR as per the following doc, its pretty easy and will give you various types of reports as per your requirement

https://supportforums.cisco.com/document/53056/understanding-cdr-call-detail-records

Manish

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[Brandon Feemster]

Thanks. I was able to get everything enabled per the instructions, but I cant seem to be able to schedule an "Automatic Report Generation" of a "Department Bill Detail", only "Department Bill Summary" is available for "Automatic Report Generation".

Also, is there a way to build my own reports?

Thanks