Call Routing based on department

[Chetty]

Morning all.

We have a GSM gateway which is becoming cheaper to make calls through right now, as as test we want to set up a department to push all calls out of this gateway as a test. I understand how to route calls out of the gateway via route patterns, however I'm unsure how I can route calls via a department.

I'm guessing its partitions and call search spaces but struggling to find out how to setup a test and looking for guidance

Thanks,

Martyn

[Jaime Valencia · Accepted solution]

You're right, it all comes down to CSS and partitions, no one but you knows your dial plan and how it's currently configured to work, therefore, only you would be in a position to understand what changes would be required, that would not affect the rest of your call routing.

In the end, it all comes down to CSS, partitions, GW/SIP trunk and digit manipulation for inbound/outbound calls, but as I mentioned, you need to truly understand call routing and your dial plan to know what needs to be changed to keep things working, and not introduce any issues.

[Cameron Whitehead · Accepted solution]

If there are specific route patterns that one department is supposed to call you would need to put it in a department specific partition.  Then you would need to make sure that the CSS you apply to the phones in that department have that same partition assigned to them.  For example:
Department_A_Route_Pattern
  Pattern: 1234

  Partition: Department_A_PT

Department_A_CSS

  Department_A_PT

Department_A_Phone

  Device_CSS: Department_A_CSS

Hopefully this helps some.

[Ammar Saood · Accepted solution]

1. Create separate Partitions & CSS, and route patterns that you want to send to your GSM gateway.

2.give access to a test device to use those patterns by adding the above CSS.

3. make test calls from that device.

Hope this helps,

Please rate & click "accept as solution" if this answered your Question. 

[Chetty]

Thanks for the responses, just as I imagined then, let the work begin.

Thanks all.

Martyn

[Steven L]

a MUCH simpler solution would be to use separate device pools and the "Local Route Group" feature.