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call routing?

erb
Beginner
Beginner

                   i'd like for anyone who dials a certain extention to get a message played, then to fwd the call to an external number.  is this possible/easy?  i've got CUCM 5.1.1.3000-5 adm ver 1.1.0.0-1 and unity 4.2 build 4.2(1)  (Please don't laugh, that's our new one!)

3 Replies 3

Chris Deren
Hall of Fame Master Hall of Fame Master
Hall of Fame Master

Sure, configure the number as CTI Route Point and set it to call forward all to voicemail, then in Unity build call handler with the same extension, record the personal greeting and define the call handler to transfer the call to the desired number after the greeting.

HTH,

Chris

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

Yes, CFA to VM and then using a call handler, configure after greeting action to another call handler with call transfer option set to call that external number.

Make sure restriction tables and CSS from VM ports allow the call.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

Dennis Mink
Advisor
Advisor

HAAHAAA, unity 4.2.




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