Call stay mute for any seconds

[wilsonsant]

Hi Guys,

My Customer have a solution with CUCM 10.5.2. In the environment randomly any call staty mute for any seconds. I collected in the RTMT the logs about Cisco Callmanager, but, I have difficult to identify in the logs lack of audio.

Questions: this log is most recommend for this? What I need verify to identify that there are not audio?

Thanks,

Wilson

[Carlo Poggiarelli]

Hi Wilson,

What kind of calls stay mute.. from/to PSTN or internal calls?

What kind of gateway did you configured? SIP/H.323/MGCP

In case of SIP gateway, you can activate a debug ccsip messages to analyse the sip trace.

Please let me know

HTH

Regards

Carlo

[wilsonsant]

Hi Carlo,

Thanks a lot for Your contact.

The problem occurr in any situation internal ou external calls. We working with the SIP gateway. About the debug, unfortunatelly my profile don´t have privilegius to run debug, I depend of another person to enable this.

Thanks,

Regards,

Wilson