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call tracing / troubleshooting on CUCM

carl_townshend
Frequent Contributor
Frequent Contributor

Hi All

Can anyone tell me if the call manager logs calls for troubleshooting etc? 

What troubleshooting can be done on CUCM?

has anyone got a cheatsheet of some sort?

cheers

4 REPLIES 4

timspiller
Beginner
Beginner

You should be able to view/export the information you are looking for by using CDR.

By default CDR should be enabled on CUCM. You can verify the service is running by accessing the Cisco Unified Serviceability Page on your CUCM Server. Once you are there, click on - Tools > Control Center > Feature Services > Look for CDR Services and make sure both of the following "Cisco SOAP" and "CAR" are started and activated.

You can navigate to CDR by following the following menu path - Tools > CDR Analysis and Reporting > Once the page has loaded, click on "CDR" at the top menu pane. > From here you can search CDR records or export them.

 

Also, here are the (CDR) Call Detail Records Field Descriptions. - https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/11_0_1/cdrdef/CUCM_BK_RFDE0054_00_cucm-cdr-administration-guide-1101/cisco_call_detail_records_field_descriptions.pdf

If this helps, please mark helpful.

Thanks,
Tim

miket
Contributor
Contributor

If you search on Callmanager troubleshooting there are some great explainations on log locations packet capture etc. It is a great link that branches out and should answer all your questions

Here is one link https://community.cisco.com/t5/collaboration-voice-and-video/understanding-cucm-traces-end-to-end/ta-p/3161800

miket
Contributor
Contributor

If you search on Callmanager troubleshooting there are some great explainations on log locations packet capture etc. It is a great link that branches out and should answer all your questions

Here is one link https://community.cisco.com/t5/collaboration-voice-and-video/understanding-cucm-traces-end-to-end/ta-p/3161800

George Sotiropoulos
Cisco Employee
Cisco Employee

I would also strongly suggest Real-Time-Monitoring-Tool for advanced troubleshooting, not only for CDR but also for phone registration and CUCM services (amongst others).

 

Attached you will find the Admistration Guide for the RTMT :

 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/9_1_1/rtmt/CUCM_BK_C54E214A_00_cisco-unified-rtmt-administration-91/CUCM_BK_C54E214A_00_cisco-unified-rtmt-administration-91_chapter_01.html

 

You may find a lot of info within Community about the RTMT

 

George

 

 

 

 

 

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