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Cisco Community Designated VIP Class of 2020

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Beginner

Call Tracking

Is there any way to track recent calls.  What time they came in, who took the call, and how the call was handled (transfered, disconnected, etc)?

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Hall of Fame Cisco Employee

Call Tracking

You always need to mention what you're using to get the right answer. CUCM?? CME??? version??

Assuming CUCM, you may use CAR.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
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