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Call Transfer (Blind Transfer)

We have a CUCM 8.5, and i ask how we can configure call transfer so that when the operator want to transfer a call he just press the access code and the caller then dial the number.

For example if someone want to make a call to the PSTN he will call the operator, then the operator will transfer the call  by pressing just the access code (9 for example), and then the caller will dial the remain number, that mean the operator will not need to dial the whole number.

So how we can implement like this transfer.

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VIP Mentor

Sorry, there is no way to do that.


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Enthusiast

Hello,
The philosophy is making new routevto PSTN by pressing 9. And make partition on the route. While configuring CSS to members allowed to call to PSTN. Others will have CSS (NONE).

Thanks


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