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raja Saravanan
Beginner

call transfer failing

Dear Friends,

User is trying to transfer the call, but certain calls are failing with the below error code in SDI trace

                  

12/06/2012 07:43:35.940 CCM|StationInit: (2997704) SoftKeyEvent softKeyEvent=4(Trnsfer) lineInstance=5 callReference=56604237.|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationD(2997704): StationCtiD - StationStimTransfer|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationD:    (2997704) processTwoHitFeature - INFO: call=56604237 on line=5 fid=4.|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationD:    (2997704) restart0_StationOffHook - INFO: CI=0 on line=5, SPKMode=1, alwaysPrimeLine=0, fid=4, offHookTrigger=0.|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationD(2997704): StationCtiD - StationOffHook  MaxCallLimitExceeded=0|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationD(2997704): StationCtiD - sendEnableReq for ConsultW/OMedia|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationD:    (2997704) restart0_StationOffHook - INFO: CI=0 on line=5, SPKMode=1. New call.|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationD:    (2997704) preProcessing - INFO: Holding CI=56604237 on line=5, .|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationD:    (2997704) restart0_StationOffHook - INFO: STORE Cdpc=416527 on line=5.|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationD:    (2997704) INFO  sendSignalNow: Disable NewCall on line=5 limit=2|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationCdpc(1,100,117,416527): StationCtiCdpc::StationCtiCdpc|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationCdpc(416527): StationCtiCdpc - CtiEnableReq CH=0|0 DeviceName=SEP000F24AA976D DN=9013962121 CallLock=0 FeatureId=0 WhichSide=0|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationCdpc(416527): StationCtiCdpc - CtiEnableReq CH=0|0 LineFilter=41941951 for LineNumber=9013962121|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationD:    (2997704) SetRinger ringMode=1(RingOff).|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationD(2997704): StationCtiD - StationOutputSetRinger|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationD:    (2997704) DEBUG- star_DSetCallState(0) State of cdpc(416527) is 0.|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,117,416527.1><IP::><DEV::>

12/06/2012 07:43:35.940 CCM|StationD:    (2997704) SelectSoftKeys instance=5 reference=56604237 softKeySetIndex=1 validKeyMask=fffeffeb.|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationD:    (2997704) SelectSoftKeys instance=0 reference=0 softKeySetIndex=0 validKeyMask=ffffffff.|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationD(2997704): StationCtiD - LmFeatureAckReq CI=56604237|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationCdpc(416525): StationCtiCdpc - LmFeatureAckReq CH=3|56604237 CmSsFeature=1 ReasonForRedirection=0 OnBehalfOf=Device CallReason=1 CallState=8 CallSelectStatus=1|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationD(2997704): StationCtiD - CcHoldRejReq CI=56604237 Cause=63 NotifyMessage=|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationD:    (2997704) INFO  restart0_CcHoldRejReq: action of StationOffHook for Cdpc(416527) discarded.|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationCdpc - ERROR  active10: hold rejection|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationCdpc(416527): StationCtiCdpc - DStopInd CH=0|0 CallState(Idle) not reported|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|LineControl(4341): -sendToCdpcByCi-, sigName=CcHaltInd, CI=0 without crp|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationD:    (2997704) DEBUG- star_DSetCallPhase updateACall=0 from Phase=0 to  callPhase=3.|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationD:    (2997704) DEBUG- star_DSetCallState(14) State of cdpc(416527) is 0.|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationD(2997704): StationCtiD - DStopInd Cause=0|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationD:    (2997704) INFO  restart0_DStopInd: Enable NewCall on line=5 limit=2|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationD:    (2997704) restart0_DStopInd: DEBUG: StationCdpc(416527) removed. Calltable contains 2 calls.|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationD:    (2997704) SelectSoftKeys instance=5 reference=56604237 softKeySetIndex=1 validKeyMask=fffeffff.|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationD(2997704): StationCtiD - LmFeatureAckReq CI=56604237|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

12/06/2012 07:43:35.940 CCM|StationCdpc(416525): StationCtiCdpc - LmFeatureAckReq CH=3|56604237 CmSsFeature=1 ReasonForRedirection=0 OnBehalfOf=Device CallReason=1 CallState=8 CallSelectStatus=0|<CLID::MEMPUB301-Cluster><NID::10.132.5.11><CT::1,100,119,1.40526023><IP::10.132.32.94><DEV::SEP000F24AA976D>

4 REPLIES 4
testeven
Cisco Employee

Hi,

What's the call flow? Is the transfer failing on calls received from the PSTN to internal phones? What type of GW are you using? Do you have an MTP configured?

Can you please disable the G722 completely from the environment, you can change  the enterprise paramater Advertise G.722 Codec to Disabled.

Regards, 

Tere. 

If you find this post helpful, please rate!

Regards, Tere. If you find this post helpful, please rate! :)

Hi Testeven,

Thanks for your reply, Apologies for the delay in responding, the problem is with calls from PSTN.

Users are receptionist, they get call from Exchange UM via CUBE/H323 gateway, they can receive the call and speak, intermittently they cannot put the call on hold or transfer.

When I checked the logs I can see the StatInit command activating hold/ transfer but the stationD rejecting it, the rejection message from CUCM is in the above post.

If we have media resource issue, MRM should have some error messages, in the above scenarios, I dont see any message from MRM, please advise

we dont use G722 in our environment, the call uses G729.

Cheers,

Shaggy

Hi,

Please double check if the H323 GW configuration in CUCM has the "MTP required" box checked, if that's the case uncheck it and test again. I guess you are nt able to put the calls on hold either.

Regards, 

Tere. 

If you find this post helpful, please rate!

Regards, Tere. If you find this post helpful, please rate! :)

Hi,

Thank you, this is not new implementation, this has been working for more than a year, the H323 GW is configured for " MTP required", we restarted the CTI manager and that fixed the issue

Appreciate your support !!!

Cheers,

Shaggy

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