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Call Transfer, Hold and Conference dont work on CUCM 6.1

jtroncoso
Beginner
Beginner

HI,

I have CUCM 6.1.5  and the 2821 router as a H323 gateway.

My problem is that Call Transfer, Call Hold and Conference not working.

Regardless of whether I call or receive calls, when I want to do a call Transfer, or even call Hold, and Conference, that options are disabled.

Options are displayed on the phone display but can not be used. When I try to do one of these features nothing happens...

Is anybody had similar problems and whether you can give me guidelines on how to solve this problem?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

testeven
Cisco Employee
Cisco Employee

HI,

Do you have any MTP resource configured? Sounds like you are missing MTP and that's why the supplementary services such as hold, transfer or conference are not  working. Please refer to:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmsys/a05dsp.html

Remember to include the MTP on a MRG and this group on a MRGL.

Regards,

Tere.

If you find this post helpful, please rate! :

Regards, Tere. If you find this post helpful, please rate! :)

View solution in original post

4 REPLIES 4

Vipul Jindal
Cisco Employee
Cisco Employee

hello,

what kinds of phones are having this issue?

can you reset one of the phone and check if the issue still happen!!

thanks,

Vipul Jindal

Jose Mendez
Beginner
Beginner

Can you please check switching the "Media Termination Point Required" box? Either try it on or off.

testeven
Cisco Employee
Cisco Employee

HI,

Do you have any MTP resource configured? Sounds like you are missing MTP and that's why the supplementary services such as hold, transfer or conference are not  working. Please refer to:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmsys/a05dsp.html

Remember to include the MTP on a MRG and this group on a MRGL.

Regards,

Tere.

If you find this post helpful, please rate! :

Regards, Tere. If you find this post helpful, please rate! :)

Thanks ,

This was helpful. am restaring the media resource group.

Now is OK.

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