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Highlighted
Beginner

call transfer in 7940

I have dual-line mode configured in a IP phone 7940 so when you are speaking and a new call comes you can see in the screen the call and the number. Then I answer the second call holding the first and try to transfer the new call to another extension but it's not posible.

Why I cannot transfer a second call when the first call is active?

What I have to do to fix that problem?

7 REPLIES 7
Highlighted
Hall of Fame Master

Re: call transfer in 7940

Well, this is kind of interesting.

I understand that you can't do a full-consult transfer on the second call, because both lines are taken already. However, the transfer should work in blind mode. I will try this at the office tomorrow.

Highlighted
Beginner

Re: call transfer in 7940

What is the value for maximum no. of calls in phone configuration

Highlighted
Hall of Fame Master

Re: call transfer in 7940

One for single-line, two for dual-line ephone-dn. This is an area where CM does a lot more than CME:

http://cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801f3b4e.shtml

Highlighted
Beginner

Re: call transfer in 7940

So what I have to do for transfering the second incoming calls?

Changing transfer-system to blind?

The call-forward busy is not running too in the 7940 Why ?

This is the config I have:

!

telephony-service

max-ephones 18

max-dn 20

ip source-address 192.168.3.1 port 2000

auto assign 1 to 18

user-locale ES

network-locale ES

create cnf-files version-stamp Jan 01 2002 00:00:00

max-conferences 4 gain -6

moh en_bacd_music_on_hold.au

transfer-system full-consult

!

!

ephone-dn 1 dual-line

number 107 no-reg primary

name Angel Gallardo

!

!

ephone-dn 2 dual-line

number 101 no-reg primary

name Nuria Font

!

!

ephone-dn 3 dual-line

number 102 no-reg primary

name Jose Seijas

!

!

ephone-dn 4 dual-line

number 103 no-reg primary

name Oscar Pinto

!

!

ephone-dn 5 dual-line

number 104 no-reg primary

name Pepe Gallardo

!

!

ephone-dn 6 dual-line

number 105 no-reg primary

name Pablo Castell

!

!

ephone-dn 7 dual-line

number 106 no-reg primary

name Bea

!

!

ephone-dn 8 dual-line

number 100 no-reg primary

name Raquel

call-forward busy 106

Highlighted
Hall of Fame Master

Re: call transfer in 7940

Hi,

I couldn't test this yet, people at my office is busy doing other things. Will let you know as soon I have a chance.

Highlighted
Hall of Fame Master

Re: call transfer in 7940

I managed to test this with a 7941. It is as I supposed, the second call will be transferred in blind mode because the limitation to two active calls.

Highlighted
Beginner

Re: call transfer in 7940

I have changed it but the problem continues, I cannot transfer the second incoming call. I have changed the transfer-system to blind and full-blind, but everything continues equal. Is it necesary restart the telephone system or the IP phone?

this is my config now:

telephony-service

max-ephones 18

max-dn 20

ip source-address 192.168.3.1 port 2000

auto assign 1 to 18

user-locale ES

network-locale ES

create cnf-files version-stamp Jan 01 2002 00:00:00

max-conferences 4 gain -6

moh en_bacd_music_on_hold.au

transfer-system full-blind

!

!

ephone-dn 1 dual-line

number 107 no-reg primary

name Angel Gallardo

!

!

ephone-dn 2 dual-line

number 101 no-reg primary

name Nuria Font

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