01-14-2007 02:21 PM - edited 03-14-2019 07:32 PM
I have dual-line mode configured in a IP phone 7940 so when you are speaking and a new call comes you can see in the screen the call and the number. Then I answer the second call holding the first and try to transfer the new call to another extension but it's not posible.
Why I cannot transfer a second call when the first call is active?
What I have to do to fix that problem?
01-14-2007 02:54 PM
Well, this is kind of interesting.
I understand that you can't do a full-consult transfer on the second call, because both lines are taken already. However, the transfer should work in blind mode. I will try this at the office tomorrow.
01-14-2007 04:05 PM
What is the value for maximum no. of calls in phone configuration
01-14-2007 04:46 PM
One for single-line, two for dual-line ephone-dn. This is an area where CM does a lot more than CME:
http://cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801f3b4e.shtml
01-15-2007 04:44 AM
So what I have to do for transfering the second incoming calls?
Changing transfer-system to blind?
The call-forward busy is not running too in the 7940 Why ?
This is the config I have:
!
telephony-service
max-ephones 18
max-dn 20
ip source-address 192.168.3.1 port 2000
auto assign 1 to 18
user-locale ES
network-locale ES
create cnf-files version-stamp Jan 01 2002 00:00:00
max-conferences 4 gain -6
moh en_bacd_music_on_hold.au
transfer-system full-consult
!
!
ephone-dn 1 dual-line
number 107 no-reg primary
name Angel Gallardo
!
!
ephone-dn 2 dual-line
number 101 no-reg primary
name Nuria Font
!
!
ephone-dn 3 dual-line
number 102 no-reg primary
name Jose Seijas
!
!
ephone-dn 4 dual-line
number 103 no-reg primary
name Oscar Pinto
!
!
ephone-dn 5 dual-line
number 104 no-reg primary
name Pepe Gallardo
!
!
ephone-dn 6 dual-line
number 105 no-reg primary
name Pablo Castell
!
!
ephone-dn 7 dual-line
number 106 no-reg primary
name Bea
!
!
ephone-dn 8 dual-line
number 100 no-reg primary
name Raquel
call-forward busy 106
01-15-2007 09:04 AM
Hi,
I couldn't test this yet, people at my office is busy doing other things. Will let you know as soon I have a chance.
01-15-2007 12:13 PM
I managed to test this with a 7941. It is as I supposed, the second call will be transferred in blind mode because the limitation to two active calls.
01-16-2007 02:08 AM
I have changed it but the problem continues, I cannot transfer the second incoming call. I have changed the transfer-system to blind and full-blind, but everything continues equal. Is it necesary restart the telephone system or the IP phone?
this is my config now:
telephony-service
max-ephones 18
max-dn 20
ip source-address 192.168.3.1 port 2000
auto assign 1 to 18
user-locale ES
network-locale ES
create cnf-files version-stamp Jan 01 2002 00:00:00
max-conferences 4 gain -6
moh en_bacd_music_on_hold.au
transfer-system full-blind
!
!
ephone-dn 1 dual-line
number 107 no-reg primary
name Angel Gallardo
!
!
ephone-dn 2 dual-line
number 101 no-reg primary
name Nuria Font
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