Call Transfer Recall

[Michael Martin]

I am testing a transfer recall scenario in call manager 10.5.

I have 4 phones each with their own extension number 100X, and a shared line of 1000.

A call comes into the Call Manager and rings 1000. Extension 1006 answers the call on button 1000 and transfers the call to 1005.

The call rings 1005 for 3 minutes but never recalls back to either 1006 or 1000.

The scenario is for a customer that does not want to use forwarding or voice mail.

Is there not the ability to recall a transferred call back to the transferring phone on no answer?

[Terry Cheema]

No you cant do that with CUCM. CUCM doesnt supports transfer reversion. Only option possible is doing a consult transfer (i.e transferring call only when other party answers)

I think CUCME and attendant consoles will have that kind of functionality but not CUCM.

-Terry

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