Call Waiting Alert

[juan.anzola]

Hi guys,

By default, CUCM plays a short beep tone to alert there is a second call entering and a visual alert. Some assistants are using Bluetooth headsets and are away from the phone, they can't see the visual alert. So the question here will be:

Is there a way to change this one beep alert for any other behavior? (for example: in other PBX systems, the second call also make the phone ring).

Thanks in Advance,

[Rob Huffman · Accepted solution]

Hi Juan,

You can change that behavior by going to the DN config page

and changing the setting;

Ring Setting (Phone Active) - Ring (instead of Beep or system default)

Cheers!

Rob

[juan.anzola]

Excelent Rob,

The original requirement was that instead of one beep the assistants could here a persistent beep. Is that possible too?

Thanks!

[Craig Dyer]

No sorry the only options are the ones, Rob and I listed before.

(Rob you beat me to it High Five!)

Sorry,

Craig

[Craig Dyer]

Yes you can, on the Line of the phone you can change the Ring Active settings so the phone will Ring, Ring Once or Flash.

Hope this helps,

Craig

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[Rob Huffman]

Hey Craig,

Thanks buddy! I type like your Avatar so I rarely ever out-type anyone

High five right back at ya!!

Cheers!

Rob