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Call waiting facility

ziqex
Level 4
Level 4

I wonder if I can enable call waiting facility.

Cisco Unified CM Administration

System version: 11.5.1.13901-3

What I am meaning is when there is an active call, people can still call the user. They will not get a busy tone when they dial their extension number.

 

I assume it should be the call forward settings on the line.

 

Forward Busy Internal - unticked the Voicemail

Forward Busy External - unticked the Voicemail

 

Please let me know whether I am thinking correctly. Thank you

1 Accepted Solution

Accepted Solutions

TONY SMITH
Spotlight
Spotlight

I think you mean that if someone is on a call, and a second call comes in, you want the second call to display on the screen and the second caller hear it ringing.  If that's correct then you need make sure that both "Maximum Number of Calls" and "Busy Trigger" are set to at least two.   

View solution in original post

1 Reply 1

TONY SMITH
Spotlight
Spotlight

I think you mean that if someone is on a call, and a second call comes in, you want the second call to display on the screen and the second caller hear it ringing.  If that's correct then you need make sure that both "Maximum Number of Calls" and "Busy Trigger" are set to at least two.   

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