Called Name Display Issue in CME

[jrblanquez]

Hi everybody.

I have a telephony deployment through cisco CME ISR 4321. Phones load local directory succesfully, but when user select a user from directory to call or try to call via extension, name of owner extension is not showing in screen of phone that dial, just show extension number. I would like that name of extension will be showing to help users.

Other hand, users that recieve calls can see name and extension right now.

Thanks.

[Vaijanath Sonvane]

Hi,

Are you using SIP or SCCP Phones? Did you check this CME directory troubleshooting guide?

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-express/212091-Configure-and-Troubleshoot-Directory-Ser.html 

Can you please post your CME configuration?

[jrblanquez]

Hi friend.

Thanks for answer. Yes, I have checked this guide, and I have followed all steps. In my phones is loaded directory succesfully but when I dial extension just appear extension. I use both SCCP and SIP phones. 

I attach config.

[Vaijanath Sonvane]

Hi,
As per your configuration, your SIP Phones are configured with directory number 190, 191, 194, 195, 197, 198, 199, 201, 200 and 210; while SCCP Phones are configured with directory number 192, 204, and 210. There is no directory entry for these extensions under telephony-service. Once you add the directory entries, it will resolve your issue.

[jrblanquez]

Hi friend.

I add this entries unsuccessfully. I test in softphone vía SCCP (210) and all extensions vía SCCP I can see called name ( since ever) but when I dial to SIP extensions I just see extensión number. From SIP phones I have never been able to see called name beteween same SIP phones and SCCP phones 

[jrblanquez]

Hi Vaijanath.

Any comments friend?

Regards.

[Vaijanath Sonvane]

Hi,

In your earlier post you said your entries were not added successfully. The call name will not display until you add the entries. 

[jrblanquez]

Hi friend, thanks  for answer.

Yes, I added, but I did not succeed. 

In fact, I see the extensions in the directory twice for these phones. The problem as I told you was that they did appear in the directory, but in the dial only the name appears. I have other branches that see the number as unknown and when it calls, only the number appears. For incoming calls from all extension (internal and branches) I can see the full name is seen.

I need help.

Thanks.