I have a site that has 12.3(11)XL / CME 3.2.1 and unity express 1.1. The problem that I have is that when callers leave a voicemail, unity always plays it back as saying the calling number is unknown. How can I fix this problem? Caller ID is enabled on the PRI and the users see the called party information just fine.
Try entering the "voicemail callerid" command on the CUE module, such as:
router#service-module service-engine 0/0 session
Hope this helps. If so, please rate the post.
Unfortunately, this is unity express version 1.1 and that command doesn't appear until 2.1. Do you know of anything else that would be creating this situation?
Sorry, I should have seen that in your first message. According to the following link, caller id for incoming messages was not introduced until 2.1, so I don't think there's any way to make it work on previous releases.
Well I was affraid that would be the case as I saw the exact document that you mentioned here (I dont always trust the docs as many times there are unofficial work arounds)... This was a older site that was just taken in under our control and I was hoping for a easier work around other then upgrading the files on the router via remote.