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852
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Caller ID of out side callers does not appears?

rameezk_1999
Level 1
Level 1

‎01-04-2009 06:06 AM - edited ‎03-15-2019 03:18 PM

Dear support team,

I am using 1861 and running "c1861-spservicesk9-mz.124-20.T.bin" IOS over it.

But i am unable to receive caller ID of the out side callers on all the IP phones.

Please note that Caller ID is activated on my PSTN line connected to the FXO. I have verified it directly with a regular phone.

I have attached the configuration for your reference, please advice at your earliest.

Regards,

RAmeez

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6 Replies 6

Rajesh Revuru
Level 4
Level 4

‎01-04-2009 06:25 AM

Rameez:

See the following, probably you might have to change the "alerting" parameters under your voice port setting

**********

If you have caller-ID display problems on FXO ports, the following tips may be helpful:

•Disconnect the router from the phone line and attach a caller-ID equipped telephone to verify that the CO is sending caller-ID information:

-Listen and watch to see when the caller-ID information is displayed: before the first ring, after the first ring, or after the second ring?

-Make sure that the router configuration matches the timing of the display. If the phone is answered during the first ring, does this cause the phone not to display the caller-ID information? If so, the CO may be sending the caller-ID information after the first ring, requiring a change to a caller-ID alerting setting. Make sure the router is not configured to answer the call on the FXO before the Caller ID-information is received. If needed, increase the number of rings required before answering.