cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

3014
Views
9
Helpful
8
Replies
Highlighted
Beginner

Caller ID on FXO Port

Hi All!

I have the same issue that John Gross had in 2011. Unfortunately, the answer given did not help me. The caller id displays as unknown.

This was the issue he had :

https://supportforums.cisco.com/thread/2120778

This was my configuration to start with:

!

voice-port 0/1/1

trunk-group Common

supervisory disconnect dualtone mid-call

supervisory custom-cptone 1

output attenuation -6

cptone RU

timeouts interdigit 40

timeouts ringing 60

timeouts wait-release 1

connection plar opx 002

station-id name 25442

station-id number 25442

After reading several documentations, this is what i have turned it to:

voice-port 0/1/1

trunk-group Common

supervisory disconnect dualtone mid-call

supervisory custom-cptone 1

output attenuation -6

cptone RU

timeouts interdigit 40

timeouts ringing 60

timeouts wait-release 1

connection plar opx 002

caller-id enable

caller-id alerting dsp-pre-allocate

G00-4601-01#sh voice port 0/1/1

Foreign Exchange Office 0/1/1 Slot is 0, Sub-unit is 1, Port is 1

Type of VoicePort is FXO

Operation State is UP

Administrative State is UP

The Last Interface Down Failure Cause is Administrative Shutdown

Description is not set

Noise Regeneration is enabled

Non Linear Processing is enabled

Non Linear Mute is disabled

Non Linear Threshold is -21 dB

Music On Hold Threshold is Set to -38 dBm

In Gain is Set to 0 dB

Out Attenuation is Set to -6 dB

Echo Cancellation is enabled

Echo Cancellation NLP mute is disabled

Echo Cancellation NLP threshold is -21 dB

Echo Cancel Coverage is set to 128 ms

Echo Cancel worst case ERL is set to 6 dB

Playout-delay Mode is set to adaptive

Playout-delay Nominal is set to 60 ms

Playout-delay Maximum is set to 1000 ms

Playout-delay Minimum mode is set to default, value 40 ms

Playout-delay Fax is set to 300 ms

Connection Mode is plar opx

Connection Number is 002

Initial Time Out is set to 15 s

Interdigit Time Out is set to 40 s

Call Disconnect Time Out is set to 60 s

Power Denial Disconnect Time Out is set to 1000 ms

Ringing Time Out is set to 60 s

Wait Release Time Out is set to 1 s

Companding Type is u-law

Region Tone is set for RU

Analog Info Follows:

Currently processing Voice

Maintenance Mode Set to None (not in mtc mode)

Number of signaling protocol errors are 0

Impedance is set to 600r Ohm

Station name None, Station number None

Caller ID Info Follows:

Standard BELLCORE

DSP is pre-allocated

Translation profile (Incoming):

Translation profile (Outgoing):

Voice card specific Info Follows:

Signal Type is loopStart

Battery-Reversal is enabled

Number Of Rings is set to 1

Supervisory Disconnect is dualtone mid-call

Answer Supervision is inactive

Hook Status is Off Hook

Ring Detect Status is inactive

Ring Ground Status is inactive

Tip Ground Status is inactive

Dial Out Type is dtmf

Digit Duration Timing is set to 100 ms

InterDigit Duration Timing is set to 100 ms

Pulse Rate Timing is set to 10 pulses/second

InterDigit Pulse Duration Timing is set to 750 ms

Percent Break of Pulse is 65 percent

GuardOut timer is 2000 ms

Minimum ring duration timer is 125 ms

Hookflash-in Timing is set to 600 ms

Hookflash-out Timing is set to 400 ms

Supervisory Disconnect Timing (loopStart only) is set to 350 ms

OPX Ring Wait Timing is set to 6000 ms

Debug output: Indicates that [0/1/1] get_fxo_caller_id:Caller ID receive failed.

Jul 23 09:34:53.379: htsp_process_event: [50/0/3.1, EFXS_WAIT_OFFHOOK, E_HTSP_CALLERID_WAITING]

Jul 23 09:34:53.379: efxs_callerid_update

Jul 23 09:34:53.379: efxs_callerid_update process caller_id_string

Jul 23 09:34:53.379: efxs_callerid_update process caller_id_string OK

Jul 23 09:34:53.379: efxs_callerid_update number= [701000105] name= [Support]

Jul 23 09:34:56.459: htsp_process_event: [50/0/3.1, EFXS_WAIT_OFFHOOK, E_DSP_SIG_1100]efxs_waitoff_offhook

Jul 23 09:34:56.459: [50/0/3.1] set signal state = 0x4 timestamp = 0 htsp_dial

Jul 23 09:34:56.459: htsp_process_event: [50/0/3.1, EFXS_CONNECT, E_DSP_DIALING_DONE]

Jul 23 09:34:56.467: htsp_call_bridged invokedhtsp_call_feature:feature 25

htsp_call_feature: caller id enable 0x3 call_connected 1

Jul 23 09:34:56.471: htsp_process_event: [50/0/3.1, EFXS_CONNECT, E_HTSP_CALLERID_WAITING]

Jul 23 09:34:56.471: efxs_callerid_update

Jul 23 09:34:56.471: efxs_callerid_update process caller_id_string

Jul 23 09:34:56.471: efxs_callerid_update process caller_id_string OK

Jul 23 09:34:56.471: efxs_callerid_update number= [701000105] name= [Support]

Jul 23 09:34:56.815: htsp_process_event: [50/0/3.1, EFXS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]efxs_connect_cutthru

Jul 23 09:34:56.815: [50/0/3.1] set signal state = 0x7 timestamp = 0

Jul 23 09:36:35.546: htsp_process_event: [0/1/1, FXOLS_ONHOOK, E_DSP_SIG_0000]fxols_onhook_ringing

Jul 23 09:36:35.550: htsp_timer - 125 msec

Jul 23 09:36:35.678: htsp_process_event: [0/1/1, FXOLS_WAIT_RING_MIN, E_HTSP_EVENT_TIMER]fxols_wait_ring_min_timer

Jul 23 09:36:35.678: htsp_timer - 10000 msec

Jul 23 09:36:36.943: htsp_process_event: [0/1/1, FXOLS_RINGING, E_DSP_SIG_0100]

Jul 23 09:36:36.943: fxols_ringing_not

Jul 23 09:36:36.943: htsp_timer_stop

Jul 23 09:36:36.943: htsp_timer_stop3

Jul 23 09:36:36.943: [0/1/1] htsp_stop_caller_id_rx. message length 0htsp_setup_ind

Jul 23 09:36:36.943: [0/1/1] get_fxo_caller_id:Caller ID receive failed. parseCallerIDString:no data.

Jul 23 09:36:36.943: [0/1/1] get_local_station_id calling num= calling name= calling time=07/23 13:36  orig called=

Jul 23 09:36:36.951: [0/1/1] htsp_dsm_close_done

Jul 23 09:36:36.951: htsp_process_event: [0/1/1, FXOLS_WAIT_SETUP_ACK, E_HTSP_SETUP_ACK]

Jul 23 09:36:36.951: fxols_wait_setup_ack:

Jul 23 09:36:36.951: htsp_timer - 6000 msec

Jul 23 09:36:36.975: htsp_timer_stop3

Jul 23 09:36:36.979: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_HTSP_PROCEEDING]fxols_offhook_proc

Jul 23 09:36:36.979: htsp_timer_stop3

Jul 23 09:36:36.979: htsp_timer_stop3

Jul 23 09:36:36.983: htsp_timer_stop3

Jul 23 09:36:36.983: htsp_timer_stop3 htsp_setup_reqhtsp_setup_req

Jul 23 09:36:36.987: htsp_process_event: [50/0/2.1, EFXS_ONHOOK, E_HTSP_SETUP_REQ]efxs_onhook_setup

Jul 23 09:36:36.987: htsp_ephone_start_caller_id_tx calling num= calling name = called num=110 orig called num=

Jul 23 09:36:36.987: [50/0/2.1] set signal state = 0x0 timestamp = 0

Jul 23 09:36:36.991: efxs_onhook_setup: local target is available

htsp_alerthtsp_setup_req

Jul 23 09:36:36.995: htsp_process_event: [50/0/3.2, EFXS_ONHOOK, E_HTSP_SETUP_REQ]efxs_onhook_setup

Jul 23 09:36:36.995: htsp_ephone_start_caller_id_tx calling num= calling name = called num=120 orig called num=

Jul 23 09:36:36.995: [50/0/3.2] set signal state = 0x0 timestamp = 0

Jul 23 09:36:36.995: efxs_onhook_setup: local target is available

htsp_alerthtsp_setup_req

Jul 23 09:36:36.995: htsp_process_event: [50/0/4.1, EFXS_ONHOOK, E_HTSP_SETUP_REQ]efxs_onhook_setup

Jul 23 09:36:36.995: htsp_ephone_start_caller_id_tx calling num= calling name = called num=121 orig called num=

Jul 23 09:36:36.999: [50/0/4.1] set signal state = 0x0 timestamp = 0

Jul 23 09:36:36.999: efxs_onhook_setup: local target is available

htsp_alerthtsp_setup_req

Jul 23 09:36:37.003: htsp_process_event: [50/0/5.1, EFXS_ONHOOK, E_HTSP_SETUP_REQ]efxs_onhook_setup

Jul 23 09:36:37.003: htsp_ephone_start_caller_id_tx calling num= calling name = called num=122 orig called num=

Jul 23 09:36:37.003: [50/0/5.1] set signal state = 0x0 timestamp = 0

Jul 23 09:36:37.003: efxs_onhook_setup: local target is available

htsp_alert

Jul 23 09:36:37.007: htsp_process_event: [50/0/6.1, EFXS_ONHOOK, E_HTSP_SETUP_REQ]efxs_onhook_setup

Jul 23 09:36:37.007: htsp_ephone_start_caller_id_tx calling num= calling name = called num=123 orig called num=

Jul 23 09:36:37.007: [50/0/6.1] set signal state = 0x0 timestamp = 0

Jul 23 09:36:37.007: efxs_onhook_setup: local target is available

htsp_alerthtsp_alert_notify

Jul 23 09:36:37.051: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_HTSP_ALERT]fxols_offhook_alert

Jul 23 09:36:40.851: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0000]fxols_proceed_ring

Jul 23 09:36:40.851: htsp_timer_stop

Jul 23 09:36:41.931: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0100]fxols_proceed_clear

Jul 23 09:36:41.931: htsp_timer_stop2

Jul 23 09:36:41.931: htsp_timer - 6000 msec

Jul 23 09:36:45.839: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0000]fxols_proceed_ring

Jul 23 09:36:45.839: htsp_timer_stop

Jul 23 09:36:46.439: htsp_process_event: [50/0/5.1, EFXS_WAIT_OFFHOOK, E_DSP_SIG_1100]efxs_waitoff_offhook

Jul 23 09:36:46.439: [50/0/5.1] set signal state = 0x4 timestamp = 0 htsp_dial

Jul 23 09:36:46.443: htsp_process_event: [50/0/5.1, EFXS_CONNECT, E_DSP_DIALING_DONE]

Jul 23 09:36:46.447: htsp_call_bridged invoked

Jul 23 09:36:46.451: htsp_call_bridged invoked

Jul 23 09:36:46.451: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_HTSP_CONNECT]fxols_offhook_connect

Jul 23 09:36:46.451: [0/1/1] set signal state = 0xC timestamp = 0

Jul 23 09:36:46.451: htsp_timer_stop htsp_call_feature:feature 25

htsp_call_feature: caller id enable 0x3 call_connected 1

Jul 23 09:36:46.455: htsp_process_event: [50/0/5.1, EFXS_CONNECT, E_HTSP_CALLERID_WAITING]

Jul 23 09:36:46.455: efxs_callerid_update

Jul 23 09:36:46.459: efxs_callerid_update process caller_id_string

Jul 23 09:36:46.459: efxs_callerid_update process caller_id_string OK

Jul 23 09:36:46.459: efxs_callerid_update number= [] name= []

Jul 23 09:36:46.463: htsp_timer_stop3

Jul 23 09:36:46.463: htsp_timer_stop3

Jul 23 09:36:46.463: htsp_timer_stop3

Jul 23 09:36:46.467: htsp_timer_stop3

Jul 23 09:36:46.475: htsp_process_event: [50/0/5.1, EFXS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]efxs_connect_cutthru

Jul 23 09:36:46.475: [50/0/5.1] set signal state = 0x7 timestamp = 0

Jul 23 09:36:46.475: htsp_process_event: [50/0/2.1, EFXS_WAIT_OFFHOOK, E_HTSP_RELEASE_REQ]efxs_waitoff_release

Jul 23 09:36:46.475: [50/0/2.1] set signal state = 0x4 timestamp = 0

Jul 23 09:36:46.479: htsp_process_event: [50/0/3.2, EFXS_WAIT_OFFHOOK, E_HTSP_RELEASE_REQ]efxs_waitoff_release

Jul 23 09:36:46.479: [50/0/3.2] set signal state = 0x4 timestamp = 0

Jul 23 09:36:46.483: htsp_process_event: [0/1/1, FXOLS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]fxols_connect_proc_voice

Jul 23 09:36:46.483: htsp_process_event: [50/0/4.1, EFXS_WAIT_OFFHOOK, E_HTSP_RELEASE_REQ]efxs_waitoff_release

Jul 23 09:36:46.483: [50/0/4.1] set signal state = 0x4 timestamp = 0

Jul 23 09:36:46.487: htsp_process_event: [50/0/6.1, EFXS_WAIT_OFFHOOK, E_HTSP_RELEASE_REQ]efxs_waitoff_release

Jul 23 09:36:46.487: [50/0/6.1] set signal state = 0x4 timestamp = 0

Jul 23 09:36:46.655: htsp_process_event: [0/1/1, FXOLS_CONNECT, E_DSP_SIG_0100]fxols_normal_battery

Jul 23 09:36:46.655: htsp_timer_stop2

Jul 23 09:37:03.439: htsp_timer_stop3

Jul 23 09:37:03.443: htsp_process_event: [50/0/3.1, EFXS_CONNECT, E_HTSP_RELEASE_REQ]efxs_connect_disc

Jul 23 09:37:03.443: htsp_timer_stop

Jul 23 09:37:03.443: [50/0/3.1] set signal state = 0xC timestamp = 0

Jul 23 09:37:03.447: [50/0/3.1] set signal state = 0x4 timestamp = 0efxs_cpc_timer

Jul 23 09:37:03.447: htsp_timer - 30000 msec

Jul 23 09:37:03.447: htsp_process_event: [50/0/3.1, EFXS_WAIT_ONHOOK, E_DSP_SIG_0100]efxs_waitonhook_onhook

Jul 23 09:37:03.447: htsp_timer_stop htsp_report_onhook_sig

What can i do to fix this issue?

I tried changing the calller id ring command from 1 to 2...this still did not help.

caller-id alerting ring 1

8 REPLIES 8
Hall of Fame Master

Caller ID on FXO Port

Have you tried a normal phone to test caller ID ?

Beginner

Caller ID on FXO Port

Paolo,

Not yet. I was trying to avoid doing that since i am configuring the phone over VPN.

Hall of Fame Master

Caller ID on FXO Port

It is needed that you do that before anything else.

Beginner

Caller ID on FXO Port

Hi Paolo,

I will try to get that done then update you.

Beginner

Caller ID on FXO Port

Apparently, the Service Provider does not send caller ID by default o_0 !

Problem solved!

Hall of Fame Master

Caller ID on FXO Port

That is normal anywhere in the world.

Please remember to rate useful posts clicking on the stars below.

Beginner

Re: Caller ID on FXO Port

Now I know

Sent from Cisco Technical Support iPhone App

Hall of Fame Master

Caller ID on FXO Port

And wouldn't you mind rating posts that have improved you knowledge ?

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards