07-23-2012 02:50 AM - edited 03-16-2019 12:19 PM
Hi All!
I have the same issue that John Gross had in 2011. Unfortunately, the answer given did not help me. The caller id displays as unknown.
This was the issue he had :
https://supportforums.cisco.com/thread/2120778
This was my configuration to start with:
!
voice-port 0/1/1
trunk-group Common
supervisory disconnect dualtone mid-call
supervisory custom-cptone 1
output attenuation -6
cptone RU
timeouts interdigit 40
timeouts ringing 60
timeouts wait-release 1
connection plar opx 002
station-id name 25442
station-id number 25442
After reading several documentations, this is what i have turned it to:
voice-port 0/1/1
trunk-group Common
supervisory disconnect dualtone mid-call
supervisory custom-cptone 1
output attenuation -6
cptone RU
timeouts interdigit 40
timeouts ringing 60
timeouts wait-release 1
connection plar opx 002
caller-id enable
caller-id alerting dsp-pre-allocate
G00-4601-01#sh voice port 0/1/1
Foreign Exchange Office 0/1/1 Slot is 0, Sub-unit is 1, Port is 1
Type of VoicePort is FXO
Operation State is UP
Administrative State is UP
The Last Interface Down Failure Cause is Administrative Shutdown
Description is not set
Noise Regeneration is enabled
Non Linear Processing is enabled
Non Linear Mute is disabled
Non Linear Threshold is -21 dB
Music On Hold Threshold is Set to -38 dBm
In Gain is Set to 0 dB
Out Attenuation is Set to -6 dB
Echo Cancellation is enabled
Echo Cancellation NLP mute is disabled
Echo Cancellation NLP threshold is -21 dB
Echo Cancel Coverage is set to 128 ms
Echo Cancel worst case ERL is set to 6 dB
Playout-delay Mode is set to adaptive
Playout-delay Nominal is set to 60 ms
Playout-delay Maximum is set to 1000 ms
Playout-delay Minimum mode is set to default, value 40 ms
Playout-delay Fax is set to 300 ms
Connection Mode is plar opx
Connection Number is 002
Initial Time Out is set to 15 s
Interdigit Time Out is set to 40 s
Call Disconnect Time Out is set to 60 s
Power Denial Disconnect Time Out is set to 1000 ms
Ringing Time Out is set to 60 s
Wait Release Time Out is set to 1 s
Companding Type is u-law
Region Tone is set for RU
Analog Info Follows:
Currently processing Voice
Maintenance Mode Set to None (not in mtc mode)
Number of signaling protocol errors are 0
Impedance is set to 600r Ohm
Station name None, Station number None
Caller ID Info Follows:
Standard BELLCORE
DSP is pre-allocated
Translation profile (Incoming):
Translation profile (Outgoing):
Voice card specific Info Follows:
Signal Type is loopStart
Battery-Reversal is enabled
Number Of Rings is set to 1
Supervisory Disconnect is dualtone mid-call
Answer Supervision is inactive
Hook Status is Off Hook
Ring Detect Status is inactive
Ring Ground Status is inactive
Tip Ground Status is inactive
Dial Out Type is dtmf
Digit Duration Timing is set to 100 ms
InterDigit Duration Timing is set to 100 ms
Pulse Rate Timing is set to 10 pulses/second
InterDigit Pulse Duration Timing is set to 750 ms
Percent Break of Pulse is 65 percent
GuardOut timer is 2000 ms
Minimum ring duration timer is 125 ms
Hookflash-in Timing is set to 600 ms
Hookflash-out Timing is set to 400 ms
Supervisory Disconnect Timing (loopStart only) is set to 350 ms
OPX Ring Wait Timing is set to 6000 ms
Debug output: Indicates that [0/1/1] get_fxo_caller_id:Caller ID receive failed.
Jul 23 09:34:53.379: htsp_process_event: [50/0/3.1, EFXS_WAIT_OFFHOOK, E_HTSP_CALLERID_WAITING]
Jul 23 09:34:53.379: efxs_callerid_update
Jul 23 09:34:53.379: efxs_callerid_update process caller_id_string
Jul 23 09:34:53.379: efxs_callerid_update process caller_id_string OK
Jul 23 09:34:53.379: efxs_callerid_update number= [701000105] name= [Support]
Jul 23 09:34:56.459: htsp_process_event: [50/0/3.1, EFXS_WAIT_OFFHOOK, E_DSP_SIG_1100]efxs_waitoff_offhook
Jul 23 09:34:56.459: [50/0/3.1] set signal state = 0x4 timestamp = 0 htsp_dial
Jul 23 09:34:56.459: htsp_process_event: [50/0/3.1, EFXS_CONNECT, E_DSP_DIALING_DONE]
Jul 23 09:34:56.467: htsp_call_bridged invokedhtsp_call_feature:feature 25
htsp_call_feature: caller id enable 0x3 call_connected 1
Jul 23 09:34:56.471: htsp_process_event: [50/0/3.1, EFXS_CONNECT, E_HTSP_CALLERID_WAITING]
Jul 23 09:34:56.471: efxs_callerid_update
Jul 23 09:34:56.471: efxs_callerid_update process caller_id_string
Jul 23 09:34:56.471: efxs_callerid_update process caller_id_string OK
Jul 23 09:34:56.471: efxs_callerid_update number= [701000105] name= [Support]
Jul 23 09:34:56.815: htsp_process_event: [50/0/3.1, EFXS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]efxs_connect_cutthru
Jul 23 09:34:56.815: [50/0/3.1] set signal state = 0x7 timestamp = 0
Jul 23 09:36:35.546: htsp_process_event: [0/1/1, FXOLS_ONHOOK, E_DSP_SIG_0000]fxols_onhook_ringing
Jul 23 09:36:35.550: htsp_timer - 125 msec
Jul 23 09:36:35.678: htsp_process_event: [0/1/1, FXOLS_WAIT_RING_MIN, E_HTSP_EVENT_TIMER]fxols_wait_ring_min_timer
Jul 23 09:36:35.678: htsp_timer - 10000 msec
Jul 23 09:36:36.943: htsp_process_event: [0/1/1, FXOLS_RINGING, E_DSP_SIG_0100]
Jul 23 09:36:36.943: fxols_ringing_not
Jul 23 09:36:36.943: htsp_timer_stop
Jul 23 09:36:36.943: htsp_timer_stop3
Jul 23 09:36:36.943: [0/1/1] htsp_stop_caller_id_rx. message length 0htsp_setup_ind
Jul 23 09:36:36.943: [0/1/1] get_fxo_caller_id:Caller ID receive failed. parseCallerIDString:no data.
Jul 23 09:36:36.943: [0/1/1] get_local_station_id calling num= calling name= calling time=07/23 13:36 orig called=
Jul 23 09:36:36.951: [0/1/1] htsp_dsm_close_done
Jul 23 09:36:36.951: htsp_process_event: [0/1/1, FXOLS_WAIT_SETUP_ACK, E_HTSP_SETUP_ACK]
Jul 23 09:36:36.951: fxols_wait_setup_ack:
Jul 23 09:36:36.951: htsp_timer - 6000 msec
Jul 23 09:36:36.975: htsp_timer_stop3
Jul 23 09:36:36.979: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_HTSP_PROCEEDING]fxols_offhook_proc
Jul 23 09:36:36.979: htsp_timer_stop3
Jul 23 09:36:36.979: htsp_timer_stop3
Jul 23 09:36:36.983: htsp_timer_stop3
Jul 23 09:36:36.983: htsp_timer_stop3 htsp_setup_reqhtsp_setup_req
Jul 23 09:36:36.987: htsp_process_event: [50/0/2.1, EFXS_ONHOOK, E_HTSP_SETUP_REQ]efxs_onhook_setup
Jul 23 09:36:36.987: htsp_ephone_start_caller_id_tx calling num= calling name = called num=110 orig called num=
Jul 23 09:36:36.987: [50/0/2.1] set signal state = 0x0 timestamp = 0
Jul 23 09:36:36.991: efxs_onhook_setup: local target is available
htsp_alerthtsp_setup_req
Jul 23 09:36:36.995: htsp_process_event: [50/0/3.2, EFXS_ONHOOK, E_HTSP_SETUP_REQ]efxs_onhook_setup
Jul 23 09:36:36.995: htsp_ephone_start_caller_id_tx calling num= calling name = called num=120 orig called num=
Jul 23 09:36:36.995: [50/0/3.2] set signal state = 0x0 timestamp = 0
Jul 23 09:36:36.995: efxs_onhook_setup: local target is available
htsp_alerthtsp_setup_req
Jul 23 09:36:36.995: htsp_process_event: [50/0/4.1, EFXS_ONHOOK, E_HTSP_SETUP_REQ]efxs_onhook_setup
Jul 23 09:36:36.995: htsp_ephone_start_caller_id_tx calling num= calling name = called num=121 orig called num=
Jul 23 09:36:36.999: [50/0/4.1] set signal state = 0x0 timestamp = 0
Jul 23 09:36:36.999: efxs_onhook_setup: local target is available
htsp_alerthtsp_setup_req
Jul 23 09:36:37.003: htsp_process_event: [50/0/5.1, EFXS_ONHOOK, E_HTSP_SETUP_REQ]efxs_onhook_setup
Jul 23 09:36:37.003: htsp_ephone_start_caller_id_tx calling num= calling name = called num=122 orig called num=
Jul 23 09:36:37.003: [50/0/5.1] set signal state = 0x0 timestamp = 0
Jul 23 09:36:37.003: efxs_onhook_setup: local target is available
htsp_alert
Jul 23 09:36:37.007: htsp_process_event: [50/0/6.1, EFXS_ONHOOK, E_HTSP_SETUP_REQ]efxs_onhook_setup
Jul 23 09:36:37.007: htsp_ephone_start_caller_id_tx calling num= calling name = called num=123 orig called num=
Jul 23 09:36:37.007: [50/0/6.1] set signal state = 0x0 timestamp = 0
Jul 23 09:36:37.007: efxs_onhook_setup: local target is available
htsp_alerthtsp_alert_notify
Jul 23 09:36:37.051: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_HTSP_ALERT]fxols_offhook_alert
Jul 23 09:36:40.851: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0000]fxols_proceed_ring
Jul 23 09:36:40.851: htsp_timer_stop
Jul 23 09:36:41.931: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0100]fxols_proceed_clear
Jul 23 09:36:41.931: htsp_timer_stop2
Jul 23 09:36:41.931: htsp_timer - 6000 msec
Jul 23 09:36:45.839: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0000]fxols_proceed_ring
Jul 23 09:36:45.839: htsp_timer_stop
Jul 23 09:36:46.439: htsp_process_event: [50/0/5.1, EFXS_WAIT_OFFHOOK, E_DSP_SIG_1100]efxs_waitoff_offhook
Jul 23 09:36:46.439: [50/0/5.1] set signal state = 0x4 timestamp = 0 htsp_dial
Jul 23 09:36:46.443: htsp_process_event: [50/0/5.1, EFXS_CONNECT, E_DSP_DIALING_DONE]
Jul 23 09:36:46.447: htsp_call_bridged invoked
Jul 23 09:36:46.451: htsp_call_bridged invoked
Jul 23 09:36:46.451: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_HTSP_CONNECT]fxols_offhook_connect
Jul 23 09:36:46.451: [0/1/1] set signal state = 0xC timestamp = 0
Jul 23 09:36:46.451: htsp_timer_stop htsp_call_feature:feature 25
htsp_call_feature: caller id enable 0x3 call_connected 1
Jul 23 09:36:46.455: htsp_process_event: [50/0/5.1, EFXS_CONNECT, E_HTSP_CALLERID_WAITING]
Jul 23 09:36:46.455: efxs_callerid_update
Jul 23 09:36:46.459: efxs_callerid_update process caller_id_string
Jul 23 09:36:46.459: efxs_callerid_update process caller_id_string OK
Jul 23 09:36:46.459: efxs_callerid_update number= [] name= []
Jul 23 09:36:46.463: htsp_timer_stop3
Jul 23 09:36:46.463: htsp_timer_stop3
Jul 23 09:36:46.463: htsp_timer_stop3
Jul 23 09:36:46.467: htsp_timer_stop3
Jul 23 09:36:46.475: htsp_process_event: [50/0/5.1, EFXS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]efxs_connect_cutthru
Jul 23 09:36:46.475: [50/0/5.1] set signal state = 0x7 timestamp = 0
Jul 23 09:36:46.475: htsp_process_event: [50/0/2.1, EFXS_WAIT_OFFHOOK, E_HTSP_RELEASE_REQ]efxs_waitoff_release
Jul 23 09:36:46.475: [50/0/2.1] set signal state = 0x4 timestamp = 0
Jul 23 09:36:46.479: htsp_process_event: [50/0/3.2, EFXS_WAIT_OFFHOOK, E_HTSP_RELEASE_REQ]efxs_waitoff_release
Jul 23 09:36:46.479: [50/0/3.2] set signal state = 0x4 timestamp = 0
Jul 23 09:36:46.483: htsp_process_event: [0/1/1, FXOLS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]fxols_connect_proc_voice
Jul 23 09:36:46.483: htsp_process_event: [50/0/4.1, EFXS_WAIT_OFFHOOK, E_HTSP_RELEASE_REQ]efxs_waitoff_release
Jul 23 09:36:46.483: [50/0/4.1] set signal state = 0x4 timestamp = 0
Jul 23 09:36:46.487: htsp_process_event: [50/0/6.1, EFXS_WAIT_OFFHOOK, E_HTSP_RELEASE_REQ]efxs_waitoff_release
Jul 23 09:36:46.487: [50/0/6.1] set signal state = 0x4 timestamp = 0
Jul 23 09:36:46.655: htsp_process_event: [0/1/1, FXOLS_CONNECT, E_DSP_SIG_0100]fxols_normal_battery
Jul 23 09:36:46.655: htsp_timer_stop2
Jul 23 09:37:03.439: htsp_timer_stop3
Jul 23 09:37:03.443: htsp_process_event: [50/0/3.1, EFXS_CONNECT, E_HTSP_RELEASE_REQ]efxs_connect_disc
Jul 23 09:37:03.443: htsp_timer_stop
Jul 23 09:37:03.443: [50/0/3.1] set signal state = 0xC timestamp = 0
Jul 23 09:37:03.447: [50/0/3.1] set signal state = 0x4 timestamp = 0efxs_cpc_timer
Jul 23 09:37:03.447: htsp_timer - 30000 msec
Jul 23 09:37:03.447: htsp_process_event: [50/0/3.1, EFXS_WAIT_ONHOOK, E_DSP_SIG_0100]efxs_waitonhook_onhook
Jul 23 09:37:03.447: htsp_timer_stop htsp_report_onhook_sig
What can i do to fix this issue?
I tried changing the calller id ring command from 1 to 2...this still did not help.
caller-id alerting ring 1
07-23-2012 03:35 AM
Have you tried a normal phone to test caller ID ?
07-23-2012 04:00 AM
Paolo,
Not yet. I was trying to avoid doing that since i am configuring the phone over VPN.
07-23-2012 04:16 AM
It is needed that you do that before anything else.
07-23-2012 04:40 AM
Hi Paolo,
I will try to get that done then update you.
07-23-2012 05:19 AM
Apparently, the Service Provider does not send caller ID by default o_0 !
Problem solved!
07-23-2012 05:32 AM
That is normal anywhere in the world.
Please remember to rate useful posts clicking on the stars below.
07-23-2012 05:48 AM
Now I know
Sent from Cisco Technical Support iPhone App
07-23-2012 05:50 AM
And wouldn't you mind rating posts that have improved you knowledge ?
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