I have a user 'X' complaining that when he makes a call, his caller ID displayed on the called device isn't 'X', the caller ID displayed is 'Y' which is the name of the user that used to have this number.
So I checked the user's dn parameters, and I've found out that the alerting name and the display fields are correctly configured to 'X'.
Can you, guys, give me some tips how to solve this problem?
Thanks in advance.
Are the directory numbers assigned straight to the phones themselves or are you using extension mobility?
Can you screenshot where you are setting the Caller ID under this directory number and post this?
If you change the Caller ID to something random, like 'John Smith' and test, what happens?
Is this happening on any other phone?
I would try a factory reset on the phone and get the user to login again.
Actually after investigation, it is most likely a database replication problem within the CUCM cluster.
Thank you your help, Advocate.