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Community Helping Community

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support sbt
support sbt Beginner
Beginner
‎01-20-2014 08:37 AM
‎01-20-2014 08:37 AM

callerid displays as " unknown"

Hi All

Sometimes  callerid displays  as " unknown"  or  " router ip"  " or call manager ip "

Why does it happenes

Please help

Thank you for your supports

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kelvin.blair
kelvin.blair Contributor
Contributor
‎01-20-2014 08:39 AM
‎01-20-2014 08:39 AM

callerid displays as " unknown"

Can you provide us a little more detail to your setup?

CUCM or CME?

What Version?

How are your gateways setup?  H323 or MGCP

What is your PSTN connectivity?  POTS, PRI, SIP

Thanks!

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