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Beginner

Calling Name from voice gateway

I have a situation where I have many branch office voice gateway fxo's are configured via plar commands to transfer incoming calls to a central operator. All the voice gateways are h323.

The problem I have is the operator does not know where they call originated from and therefore does not know the best person to xfer the call to.

I would like to label these calls with a name per originating gateway or port so that calls that come in through branch1 are displayed Branch 1 at the attendant console.

Is there a way to do this?

Thanks,

Michael

2 REPLIES 2
Highlighted
Advocate

Under the FXO port in the IOS GW try to add:

station-id name command

For exmaple:

voice-port 0/3/0

station-id name Line1

and see if that helps

Thanks

Highlighted

No, that doesn't seem to work. No name is added to the caller id. All it seemed to do is when I make an outgoing call from that gateway to the PSTN, it reports back to my IP phone that I am calling "Line1"...