i am having a problem where a user tries to call out and immediately get a busy signal but when trying to redial (hit or miss) the second time it usually makes the call outbound.
I have witnessed it where i get a busy and then a fast busy trying to make an outbound call
i have been told the same for inbound calls.
any idea on where to look for the problem before I reach out to the carrier
Hi and thanks for your time and response
It is for all our locations.
no changes that i am aware of
we are connected by SIP
where can i find the logs in CUCM?
adding to this (a whole other problem) is when receiving a call it does not give masked number instead it gives another number
I would run debugs at the PSTN connection. If you have the same issue on the inbound as well it sounds like you may have issues with the connection such as all available lines being utilized for example, or issues with your service provider.